Activating new system

Finally got someone on the phone and they could fix it.  Why I was not able to edit the serial number i do not know.  Maybe something that needs an update?

I got the Starter Kit for a Christmas present. It was ordered from SimpliSafe by my daughter.

When I go to activate it, it says the Base Station is already active and I can't proceed.

Is it linked to my daughter's email address (account)? If so, how do I get it switched to its available to me?

Glad to see someone from simplisafe on here helping out, thays a good start ss keep it up.

May I suggest, AbiGayle, you and any other reps sign your posts at the bottom, as was customary before? (this way, we sort of know you are who you say you are).

Hahahahaha, i like you colt lol

Lance, you know me, the suspicious one :)

SS has changed for the worse. I've been a loyal customer for 5 yrs and recommended the system to others because of the flexibility they offered regarding monitoring contracts. In fact, according to the company founders, their mission was to provide a flexible system for renters as they themselves were while studying at Yale.

Now, the customer has to jump through hoops to make any changes, specifically call and wait on the phone to talk to a knowledgeable agent to correct settings due to misleading advertising. Case in point, their literature says to go to simplisafe.com/activate in order to activate monitoring, and that the $24.99 service is due to your downloading the "mobile app". Well, that is not the case. If after you receive the system you login to your account via the pc browser, - e.g. just to change the names of the sensors - the system automatically activates monitoring! Since when a browser on a desktop is a "mobile app"? and where do they say the activation would be automatic?

After talking to an agent I found out that "interacting" with your account via the website triggers activation. That if you want to avoid that interaction you should use the keypad terminal. Imagine trying to change phone numbers and names and other settings via a keypad! Ridiculous. It's all about forcing people into a more expensive monitoring contract.

It's a shame that SS is walking away from what made them successful and resorting to deceptive marketing techniques to make a buck