‎Need Multiple Base Stations?? | SimpliSafe Support Home
 
ajask's profile

Friday, November 11th, 2022 3:23 PM

Need Multiple Base Stations??

I bought the system online that said it was for large homes.  When I set it up, I put the base station in the center of the home but was having difficulty getting sensors to connect even on the same level of the home.  Some were 100+ ft away - for example a side door.  I finally got everything connected but then by the next morning it said nothing was connected to the base station.  The house is large (~5k sq ft) with a large first floor.  Can you have multiple base stations?  Do we need multiple base stations if the sensors are spread out? 

Community Admin

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5.5K Messages

2 years ago

Hi @ajask,

 

The Base Station is the brain of the whole system, so there can be only one per system.

 

Though your SimpliSafe sensors should be able to communicate at around 800ft over open air. In a typical home situation, with walls and other obstructions, we would recommend keeping your sensors at half that distance for best performance. But they should definitely be able to reach your Base Station at only 100ft! Are you seeing "Not Responding" errors for each of those sensors? There might be severe interference that is preventing the signal from going through.

 

Interference can be caused by dense physical objects, literally blocking the signal. That could be brick or stucco walls, metal siding, heavy appliances, etc. If you have your Base Station sitting on top of a fridge, inside a cabinet, or on a wire shelf, all of that could potentially be a problem.

 

Interference could also come from other wireless signals drowning out the SimpliSafe one. The system uses a very low frequency radio, so you're looking for simpler devices like remote controlled garage door openers and wireless weather stations.

 

For more tips, follow the steps on our Help Center page here. Or contact our Support team for more in-depth troubleshooting.

2 Messages

Is there an option for a second unit that chimes when an entry sensor triggers? if you can only have one base station, I would still like the house to indicate a door was opened.

Community Admin

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3K Messages

@JoeViddy​ We offer an Extra Siren that will sound when an Entry Sensor is opened. You can learn more about this product on our website

1 Message

3 months ago

@Ajask we have the same problem. And alarm just went off and it didn’t wake me up. Our smart lock was malfunctioning so I moved the base station to the back of the house. Now it isn’t audible and I’m sure devices will be not able to communicate. Having two base stations with one as primary or an extender just makes sense. Our house is about 3K not 5K but its is a long rectangle. 

Community Admin

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3K Messages

@pksteffen​ We do offer an Extra Siren that can be placed anywhere throughout your home. Whenever an alarm is triggered, the siren will also sound through the Extra Siren. This could help for an area in your home where you may not be able to hear the Base Station. For more info, check out this page on our website.

1 Message

@emily_s​ is the siren just for the alarm sound? Or can it do voice alerts as well, like for pairing new sensors, and the voice entry alert?

Community Admin

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3K Messages

@walt_l​ The Extra Siren sounds the chime when an Entry Sensor is opened and the countdown for your Exit and Entry delays as well. Unfortunately, it does not relay the Base Station's voice prompts.

1 Message

7 days ago

The keypad should 100% have a light on it… indicating if the alarm is on or off. I shouldn’t have to look at the base station to know if my alarm is on, especially since we enter the home from multiple doors (front door, garage door, back door) but I can only have 1 base station. So how am I supposed to know from the mudroom if the alarm is on when the base station is by the front door…. i need to literally open the door to see if the alarm triggers. 

There must be a better way!

Community Admin

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3K Messages

@ilianaspirou​ The Keypad's screen will display which mode your system is armed in. And you can also always check the Overview page of the SimpliSafe mobile app to check the system's armed state.

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