8 Messages
Entry Sensor Notification Questions
Just received my installation package today and I'm installing the entry sensors. I've installed three so far but I've got a couple of questions.
With the alarm mode "Off" for the entry sensor and the "alarm mode" disabled, I get a nice chime from the base when the sensor is "open" however no push notification to the phone or a timeline record. With the alarm mode "Off" and the "secret alert" set, I get a push notification that the sensor indicates "open". Is it not possible to have the base chime AND get a push notification?
I get a push notification (and timeline record) reliably when the sensor is open. Is it not designed to tell you when it is "closed"?
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi there,
The feature you're talking about is called Secret Alerts - because they're intended for generating a notification without letting anyone on the premises know that it had been triggered. It could be useful, for example, if you want to keep track of kids going into a certain room, but without triggering an alarm.
Right now no, there's no way to have the Smart Alert AND the Door Chime at the same time.
And no, the only trigger for events is when a sensor is going from Closed to Open, not the other way around. But on the SimpliSafe app, you can head over to the Devices section and hit the refresh button. That will poll all of the sensors and show you which ones are open right now.
2
sbcottleb
2 Messages
2 years ago
I would also like to get notified on my phone when a door entry sensor opens and closes. I don’t want it to trigger the alarm, but rather get the push notification so I’m aware the door has been opened. Is this a feature that can be added to the system? Thanks!
5
a_cutebee
1 Message
1 year ago
Seems flawed and limiting to not allow people to get as much security as they can out of a security system. I'll probably have to use Yo link for my entry system notifications sms and announcements with Alexa.
0
jdm9743
3 Messages
10 months ago
The fact that this problem has not been solved since the issue was raised over two years ago is really upsetting as a customer. I just installed the door sensors and I fully expected to be able to hear a chime and receive a notification on my phone. If I'm not in the room with the base station I won't hear the chime and if I am only receiving a notification on my phone and no chime sounds that does not alert a babysitter or someone else in the home that a door was open. I was just licensed as a foster home and this lack of capability is extremely frustrating. Now I have to go out and buy a second sensor that will chime when the door is opened because you can't fix your technology? That seems like really poor service on the part of SimpliSafe.
3
ashleefew
1 Message
1 month ago
Deal breaker! We just purchased this system too and did not realize there was no timeline history with triggered sensors. We put this system in a vacation home even though we use Ring at our fulltime home, as I thought this would be a better system. Without this simple historical timeline of knowing when doors are opened…I’m going to return it and go back to the ring which allows this feature!
0
0
mln2603
3 Messages
22 days ago
Wish I would have known this before I bought the system. It would have been a deal breaker for me. Really disappointed to see that this post is 3 years old and it hasn’t been fixed yet. Every system I’ve had in the past always gave both an audible notification at the hub and a text/push notification. I hope this is truly being resolved and will be an option soon.
0
0
jdm9743
3 Messages
22 days ago
It is absolutely absurd that this problem has not been fixed. It makes me truly angry with Simplisafe as a company. If I hadn't purchased the door sensors well after I had already installed my system I would have returned everything.
0
0