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What Does Common Activity Event, Person on Property, and Emergency Event Mean?

Common Activity Event, Person on Property, and Emergency Event are new terms used within the SimpliSafe® Mobile App when SimpliSafe® Active Guard Outdoor Protection is enabled. This is to let you know what occurred on your cameras after our system and expert monitoring agents have verified your even

Features / Settings

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Outdoor Camera Series 2

What are Familiar Faces for SimpliSafe® Active Guard Outdoor Protection

Familiar faces are a way for professional monitoring agents to know who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when th

Features / Settings

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Outdoor Camera Series 2

SimpliSafe® Active Guard Outdoor Protection Requirements

SimpliSafe® Active Guard Outdoor Protection is compatible with the Outdoor Security Camera Series 2, as well as Video Doorbell Pro. While Video Doorbell Pro is compatible with this service, it is not intended to be the sole camera for this service. You can enable up to 3 cameras for Active Guard Out

Features / Settings

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Outdoor Camera Series 2

Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection

Once you have signed up for SimpliSafe® Active Guard Outdoor Protection as your new monthly subscription, there are a few steps you need to take to enable the service for your property.There are two ways to enroll your cameras in SimpliSafe® Active Guard Outdoor Protection. The first is during the s

Install / Set Up Help

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Outdoor Camera Series 2

What is SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe® Active Guard Outdoor Protection builds upon our existing in-home professional monitoring services and is included as part of two new plans: Pro Plus and Pro monitoring plans. All while being designed to prevent crime before it happens.With SimpliSafe® Active Guard Outdoor Protection, the

Features / Settings

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Outdoor Camera Series 2

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you notice that your Outdoor Camera’s ba

Battery / Power

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Outdoor Camera

Wireless Outdoor Security Camera Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Camera indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking access to SimpliS

Wi-Fi Troubleshooting

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Outdoor Camera