‎How do I download recordings from my camera? | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

How do I download recordings from my camera?

 Updated 

Video clips from the SimpliCam Indoor Camera and the Video Doorbell Pro can be downloaded to your mobile device from the SimpliSafe app. Each camera whose clips you would like to download must have an individual Camera Subscription, which is included with Interactive Monitoring. If a Camera does not have a subscription there will be no clip available to download.

How to Download

  1. In the mobile app, open the Timeline using the bottom right icon
  2. Swipe up and down through the Timeline and find the event whose clip you wish to download.
  3. Tap on the event and then tap on the video preview within the event.
  4. Once the video appears by itself, tap the View History button at the bottom of the screen.
  5. Find the video clip highlighted with a banner reading Now Playing.
  6. Tap the three dot icon next to the recording and then choose Download Video.
  7. The clip will be saved to your phone. To access saved videos, go to the phone's photos.

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