What does the error "Power Outage" mean?
In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours.
Within 1 minute of the Base Station losing power, your Keypad will display a text-based error message that reads:
You are still protected.
Backup batteries are in use as of now.
You will also receive a timeline event for the power outage on the SimpliSafe® Mobile App. If you have push notifications enabled, you will also receive an alert when a power outage occurs, and another one once power has been restored.
If you are receiving this error and there is not an active power outage in your area, please try the following:
Be sure that the Base Station is updated to at least firmware 2.14
Visit our Updating Your SimpliSafe® System article for more information on how to update your system
Ensure that the power cable is plugged into the Base Station, and into a working wall outlet.
Confirm that the power cable is not damaged or frayed.
If the cable appears to be damaged, please unplug the Base Station from power and contact our support team for further assistance.
Plug the Base Station power cable into a known working outlet and see if power resumes to your system
If it does not regain power in a working wall outlet, please contact our support team for further assistance.