‎How To Find or Change Your Master PIN | SimpliSafe Support Home

How To Find or Change Your Master PIN

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What Is A Master PIN?

Your Master PIN is a four-digit sequence used to arm and disarm your SimpliSafe® system, lock and unlock your Smart Lock, and is the number required in order to access the Keypad’s menu. When setting up your system, you will be prompted to create a Master PIN.

Please note that the Master PIN is different from your Safe Word. Your Safe Word will be needed to make changes to your monitoring subscriptions and to verify or cancel an alarm event when you’re on the phone with our team of experts.

How To Find Your Master PIN

If you forgot your Master PIN, or would like to change it, we can help you regain access to your system and reset it via the SimpliSafe® mobile app by taking the following steps:

  1. In the SimpliSafe® mobile app, navigate to the “My System” gear on the bottom of the screen.

  2. Next, access your Location

    1. On iOS: Choose your Location by tapping on the tile at the top of the menu

    2. On Android: Choose Location Settings from the menu

  3. Scroll to “System Security” at the bottom of the screen and tap on “PINs”. 

  4. Select the PIN you’d like to reveal and/or update

  5. Tap into the second line labeled “PIN” to reveal the number

How To Change Your Master PIN

You can change your Master PIN in the SimpliSafe® mobile app or on your Keypad by taking the following steps:

SimpliSafe® Mobile App

  1. Navigate to the “My System” gear on the bottom of the screen.

  2. Next, access your Location

    1. On iOS: Choose your Location by tapping on the tile at the top of the menu

    2. On Android: Choose Location Settings from the menu

  3. Scroll to “System Security” at the bottom of the screen and tap on “PINs”. 

  4. Under “Master PIN”, type in a new four-digit sequence.

  5. Tap “Done” to save your new Master Pin.

Keypad

  1. Push the Menu button.

  2. Enter your Master PIN.

  3. Scroll up to “PINs” and select “Master”.

  4. Type in your new four-digit sequence and hit “Set”.