Your internet package refers to the download and upload speed which your ISP provides to you. Our cameras require certain minimum upload speeds in order to properly live stream and record video. For more information on minimum upload speed requirements, click here.
Contact your ISP to ensure your internet package has sufficient upload speed. Please note that upload speed degrades when transmitted over WiFi so you may need to purchase more upload speed than the bare minimum in order to ensure your camera(s) have enough bandwidth.
If you’ve determined that your ISP is providing sufficient upload speed to you, then the cause of the weak upload speed may be that the router is outdated and needs to be upgraded. Please visit here to learn more about upgrading your router.