Why does internet speed matter?
The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore require more speed.
You can determine your internet speed by using the Speed Test in the SimpliSafe App on your Smartphone.*
To learn how to improve your upload speed, click here.
Recommended Speeds
Below is a list of recommended upload speeds per camera. If you have multiple cameras streaming at once, the speed requirements go up accordingly. Please click here if you're receiving Video Error messages (No Video, Camera Disconnected, Unable to Stream Video, or Camera Connection Dropped).
|
Video Resolution |
Recommended Upload Speed Minimum |
|
1080p |
2 mbps per camera |
|
720p |
1.5 mbps per camera |
|
480p |
0.75 mbps per camera |
*If you run a Speed Test, you may find that your phone's speed test results are faster than the camera's. That is because your phone's wifi chip is able to receive and send enough data to support multiple internet activities simultaneously; however, our cameras' wifi chips are designed specifically for streaming. Streaming requires, at most, 2 mbps for 1080p, which means the camera does not have as high capacity as the phone's wifi chip.