This means that during a live stream, SimpliSafe stopped receiving video from the camera. This frequently is the result of poor internet connectivity between the camera and the router because the camera is unable to upload video as fast as it records the video. While the camera does store video on its own memory, eventually, the camera’s memory is insufficient to hold the video backlog and the camera must end the video stream.
To address this issue:
- Improve the WiFi signal strength of your camera. Learn how.
- Improve the upload speed available to your camera. Learn how.