This means that the app identified a video to stream but was unable to download it and display it. Our team gets notified of these errors and will investigate promptly. Please try streaming this video later.
You can also check your WiFi connectivity strength and speed, as that can affect your camera's ability to stream and record video. This article explains the difference between connection strength and speed, and how to make sure both are working as they should to support your SimpliSafe system.
If the issue persists, please contact customer support. We'll be happy to help!