Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view this article for the Gen 3 SimpliSafe system. If you're not certain which system you have, you can tell the difference here.
The Original SimpliSafe is a powerful home security system that will keep your home protected.
SimpliSafe offers a variety of components to secure your home including Entry Sensors, Motion Sensors, Glassbreak Sensors, Smoke Detectors, Carbon Monoxide Detectors*, Water Sensors**, Temperature/Freeze Sensors, Panic Buttons, Keychain Remotes, and Auxiliary Sirens. All components are equipped with adhesive strips for installation, as well as screws in case you want them to be more secure. You can have up to 41 sensors synchronized to your Original SimpliSafe system, and in ideal conditions they can send signals up to 400 feet away from the Base Station.
The Original SimpliSafe system has a cellular connection to our monitoring center, and 24 hour backup batteries to ensure that you’re always protected, even if thieves were to cut the power. If you’re having trouble with your cellular connection or Base Station, you can view our list of troubleshooting topics in the menu bar or by clicking here.
If you have already purchased the Original SimpliSafe please refer to this page for help installing your system. Once installed, you can use your Keypad to test your system. After your system has completed test mode, you will be able to subscribe your system to professional monitoring.
We strongly recommend that you subscribe your security system to professional monitoring. SimpliSafe has six monitoring centers around the nation to guarantee customers built-in redundancy in the event of a natural disaster. These monitoring centers are open 24 hours a day 365 days a year, so you can be confident whether you are at work or going to sleep that your home is protected. You can be notified immediately via email or text message as well with push notifications, if you are enrolled in our interactive professional monitoring. Still uncertain about professional monitoring? We’ve written up the top reasons you should get it. If you have not activated your system, please visit this link.
For troubleshooting, you can look through our FAQs in the menu on the left or top of this page. Otherwise, you can use the search bar at the top of this page. If you are unable to find your answer, please contact support - we’ll be happy to help.
*Please note that we no longer offer CO Detectors for the Original SimpliSafe system. If you are having an issue with your Original SimpliSafe CO Detector, please contact support to find out how to upgrade your system.
**Please note that we no longer offer Water Sensors for the Original SimpliSafe system. If you are having an issue with your Original SimpliSafe Water Sensor, please contact support to find out how to upgrade your system.