Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the Gen 3 SimpliSafe. Click here to view this article for the Gen 3 SimpliSafe system. If you're not certain which system you have, you can tell the difference here.
IMPORTANT UPDATE: With Adobe Flash discontinued, we are no longer able to update keychains as the remote’s software is no longer operational. However, the remote will still work to arm and disarm your system, as well as trigger the panic button. You can also contact customer support to upgrade to our latest SimpliSafe system that does not require use of the Keychain Remote USB.
No. Everything you need to set up the SimpliSafe Home Security System is included. If you have access to a computer, you will have access to additional features and settings, but it is not required. Just plug your Keychain Remote (which has a built in USB device) into a USB port of your computer and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.
However, the SimpliCam and Video Doorbell Pro do require WIFI and access to the SimpliSafe app through either Google Play Store (must have Android version 8.0 or higher) or the iOS App Store (must have iOS 14.0 or higher).