This article is about the Original SimpliSafe system. If you purchased a new system in 2018 or later, you likely have the All-New SimpliSafe. If you're not certain which system you have, you can tell the difference here.
If you are running Windows Vista or 7, you may need to run the SimpliSafe.exe application as an administrator. Simply right-click on the SimpliSafe.exe and select "Run as Administrator" then start the application.
If you are running Mac OS X Tiger or Leopard, the wizard will not start automatically. Instead, after you insert the Keychain Remote USB in your computer, the software will be mounted as a CD-ROM on your desktop. Start the SimpliSafe application on that CD-ROM. Note: in some cases you may need to close your browser (quit Safari or Firefox completely) before running the application.
Your firewall may be blocking SimpliSafe.exe. If you receive a warning from your firewall software when launching the wizard, please be sure to allow communication. In some rare cases, you may also need to edit your firewall settings manually to allow SimpliSafe.exe to communicate.
If you need help or your issue is not resolved, please contact our customer support team directly for further assistance.