If the camera is unable to connect to the WiFi, the status light should be blinking red. If it is blinking a different color, please check the status light table here. If it is not blinking at all, please look to see that your camera is plugged in securely in three places: (1)between the outlet and power adapter, (2)between the USB and the power adapter, and (3)between the back of the camera and the micro-USB.
If your status light is blinking red, please make sure that your wireless router is plugged in and within the range of the camera recommended by the manufacturer of your router. In addition, please make sure that the WiFi network is transmitting over 2.4ghz and not only 5ghz. If this problem continues, please contact customer support.