Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
Your Gen 3 SimpliSafe system can connect to WiFi to provide an alternative connection to our monitoring center and a slightly faster refresh time for the mobile apps and webapp. It also provides access to firmware updates.
Follow the steps below to connect your system to WiFi. To connect your SimpliCam to WiFi, click here. To connect your Video Doorbell Pro to WiFi, click here.
Via the Mobile App
- Open the main menu ≡
- Tap My System
- Choose General Settings
- Tap WiFi Network
- Your device will automatically begin scanning for available networks
- Ensure your WiFi network is discoverable
- Choose the correct WiFi Network
- Enter the password for your WiFi Network
- Tap Connect
Via the KeyPad
-
Step 1: Press the “menu” button on your Keypad and enter your 4 digit Master PIN when prompted. -
Step 2: Navigate to System Settings and select it by pressing the right rocker. -
Step 3: Navigate to WiFi and select it. After a few moments, your Keypad will display a list of available networks. -
Step 4: Scroll to the network you’d like to connect to and press the right rocker to select it. -
Step 5: Enter your network password.** The Base Station will attempt to connect to the network, and the Keypad will notify you of the result. If unsuccessful, you will be asked to verify your password by re-entering it.
If you continue to have difficulty connecting to WiFi, please see this article.
Keypad Typing Chart*
The keypad uses ABC mode (also known as T9) for typing out names, locations or passwords. In this mode, you will cycle through the corresponding characters (numbers, symbols/punctuation, or letters) using the keys numbered 0-9 on your keypad. This chart outlines those corresponding characters and how many times pressing a single numbered key will make the desired character appear.
If you wanted to type out the name 'John's Room', you would press '5' five times, '6' four times, '4' three times, '6' three times, '1' nine times, '7' five times, '0' one time, '7' eight times, '6' four times, pause a moment, '6' four times again, and then '6' two times. Don't worry about memorizing the sequence, you will be able to look at the keypad to see which character you're on when cycling through.
| 1 Press | 1* | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 0 |
| 2 Presses | [Space] | a | d | g | j | m | p | t | w | [Space] |
| 3 Presses | ! | b | e | h | k | n | q | u | x | |
| 4 Presses | " | c | f | i | l | o | r | v | y | |
| 5 Presses | # | A | D | G | J | M | s | T | z | |
| 6 Presses | $ | B | E | H | K | N | P | U | W | |
| 7 Presses | % | C | F | I | L | O | Q | V | X | |
| 8 Presses | & | R | Y | |||||||
| 9 Presses | ' | S | Z | |||||||
| 10 Presses | ( |
Please note, passwords and network IDs can contain any character on a US keyboard, as long as the most updated firmware is installed on the system.