There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. 

If Your Camera Will Not Connect to Wi-Fi During Initial Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.

• Your Wi-Fi network must be broadcasting 2.4GHz

• SimpliSafe® cannot connect to 5GHz networks

• Your SSID and password cannot exceed more than 31 characters each

• Your network must be configured as WPA2 or WPA3/2 Mixed Mode

• WPA3 only networks are not compatible with SimplISafe® at this time

We recommend troubleshooting your network by following the steps in the guided flow below.

If Your Camera Will Not Connect After Its Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.

How to Run a Connection Check:

1. Open the SimpliSafe® mobile app

2. Tap on the Cameras tab on the bottom of the screen

3. Select the gear icon in the upper right corner 

4. Choose your camera

5. Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds 

Using your results, you can improve your camera’s connection with the tips below.

Camera Wi-Fi Requirements:

• Signal strength should be above -55dBm. A lower number means a weaker connection between your camera and Wi-Fi router

• If you have a low signal strength, try troubleshooting your Wi-Fi network

• Upload speeds need to be above 2Mbps

• If your upload speed is below 2Mbps, you may need to contact your internet service provider to upgrade your internet package.

• If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.