Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here for the article for the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
What are PINs?
PINs are the four-digit sequences used to arm and disarm your system, as well as to lock and unlock the Smart Lock. When setting up your system, you will be prompted to create a Master PIN. However, you have the option to create additional User and Duress PINs.
By setting up additional User PINs, Interactive users will be able to see which PIN was used to disarm their system in their timeline on their mobile app or webapp. Duress PINs can be used in the emergency situations to immediately dispatch police to your location.
Please note that PINs are different than your Safe Word, which customers with Interactive Monitoring provide to monitoring agents over the phone in order to cancel an alarm.
Setting Up PINs
There are three types of PINs in our latest SimpliSafe: Master, User, and Duress. The Smart Lock uses the exact same PINs as the Keypad. There are two ways to change or add PINs.
1. The Keypad:
- Push the Menu button on the Keypad
- Select PINs
- Follow the onscreen prompts to create and save each new PIN you'd like to add
2. The SimpliSafe mobile app:
- Open the menu by clicking on the three horizontal lines at the top of the screen
- Choose Location Profile
- Select PINs at the bottom of the screen
- Select Add Custom PIN
- Follow the onscreen prompts to create and save each new PIN you'd like to add
PIN Types
| PIN Type | Use |
|---|---|
| Master PIN | Allows disarming your system. The Master PIN is also required in order to access the Keypad’s menu. |
| User PIN | User PINs are similar to the Master PIN, but cannot access the menu to change system settings. Give these to friends and family to let them disarm your system. Naming them allows you to keep track of who is disarming your system. These can be added and deleted as needed. |
| Duress PIN | Emergency PIN used to instantly notify emergency responders that you are under duress. When this PIN is entered on the Keypad, we’ll dispatch the police immediately (and disarm the system to fool intruders). |