This article is about the All-New SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
Setting Up PINs
There are three types of PINs in the All-New SimpliSafe. These PINs can be used used to arm and disarm the system, as well as to lock and unlock the Smart Lock. The Smart Lock uses the exact same PINs as the Keypad. PINs can be changed and added from the Keypad menu:
Menu -> PINs
or through the mobile app or webapp for Interactive subscribers:
Settings -> PINs
By setting up additional User PINs, Interactive users will be able to see which PIN was used to disarm their system in their timeline on their mobile app or webapp.
|Master PIN||Allows disarming your system. The Master PIN is also required in order to access the Keypad’s menu.|
|User PIN||User PINs are similar to the Master PIN, but cannot access the menu to change system settings. Give these to friends and family to let them disarm your system. Naming them allows you to keep track of who is disarming your system.|
|Duress PIN||Emergency PIN used to instantly notify emergency responders that you are under duress. When this PIN is entered on the Keypad, we’ll dispatch the police immediately (and disarm the system to fool intruders).|