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Outdoor Camera Recording Every 3 Minutes on firmware update 1.18 and 1.20
We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vision is activated.
A similar issue was resolved on firmware update 1.10 (November 2022), but users are now seeing new cases after their Outdoor Camera updated to firmware 1.18 (September 2023).
Our engineering team has identified the issue, and a fix is IN PROGRESS. A new firmware update will be rolling out soon to address the issue.
In the meantime, it can help to adjust the following settings for your camera experiencing this issue:
- Change your camera’s motion detection setting to All Motion
- If you have Activity Zones set up, adjust them to also block off the zones around the image that your camera is detecting
- Turn your camera’s sensitivity down to Medium or Low
You can make the above settings changes to your Outdoor Camera in the SimpliSafe mobile app by navigating to Cameras on the bottom navigation bar > select the gear icon in the top right corner > select [your camera] > Motion Detection.
gamike50
2 Messages
1 year ago
Mine went from 1.18 to 1.20 and back to what they where doing before. 1.18 seem to have fixed my issue. Put it back please.
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Lsp999
70 Messages
1 year ago
Anybody else's camera set off all the time on 1.20 compared to 1.18? It only happens at night and occurs constantly with no movement. Pretty disappointed I thought the cameras were getting much better until the 1.20 update.
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Lsp999
70 Messages
1 year ago
Can someone explain the death loop? How did it reappear after the issue was resolved? Was code reused? Is it an issue with the Simplisafe hardware?
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wajones2
2 Messages
1 year ago
Davey D. How about on these outside camera's, check with your software programmers if they could add an option like dust / dawn feature to turn motion detection off during the night time hours. That would stop camera from triggering and draining the battery down. A temp or permanent fix until this issue is resolved.
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howles23
3 Messages
1 year ago
It's happening on v12.20.36.815. Camera is going off every 1-3 minutes every night after 10pm. I'll wake up to over 100 notifications from the camera.
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JoeRollerfan
26 Messages
1 year ago
My outdoor cameras just began updating from version 1.20.37.8185 to 1.20.46.9168. Is this update meant to fix the excessive recording problem?
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wellthereitis
10 Messages
1 year ago
Mine too, no update from Simplisafe regarding what this addresses. My nightvision has been crappy lately, as if it's expect the light for color to be on when it's not set that way. However under the prior 1.20.37.8185 version, I had fewer false recordings but a few still occurred, usually after opening my Simplisafe app on my phone, coincidence? I think not.
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nilo
4 Messages
1 year ago
I'm on v1.20.46.9168 and my camera has started recording continuous 3-minute recordings all night again the past few nights. So the version update didn't fix.
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JoeRollerfan
26 Messages
1 year ago
@davey_d In recent weeks I've noticed different behavior -- two of my outdoor cameras (out of seven) have been recording no-motion videos at roughly 30-minute intervals at night. For example, here are the times they recorded last night:
Camera 1: 21:00, 21:00, 21:01, 21:02, 21:03, 21:30, 22:00, 22:00, 22:30, 22:30, 22:31, 22:32 (motion), 23:00, 23:00, 01:09, 01:30, 02:00, 02:30, 03:00, 03:30, 04:00, 04:30, 04:31, 05:00, 05:30, 06:00, 06:30
Camera 2: 20:27, 21:27, 21:57, 22:27, 22:27, 22:31 (motion), 23:27, 23:40 (motion), 23:41, 01:57, 01:58 (motion), 02:27, 02:38 (motion), 02:57, 03:27, 04:27, 04:57, 05:27, 05:57, 06:27
Both of these cameras have continuous AC power (as do 4 of my other 5 cameras, which haven't had this problem). All of my cameras were updated yesterday to version 1.22.19.9841, but the problem has also been happening with version 1.20.
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davinoc1013
6 Messages
1 year ago
What is the correction for this Annoying system error????
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chuckgrasser
54 Messages
11 months ago
The weather forecast was wrong and we now had about 3 solid hours of morning sunlight. So far the outdoor camera battery is not showing any sign of charging. The camera is still listed as offline.
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nilo
4 Messages
10 months ago
This issue has not been resolved. My camera is on v1.24.13. If I put it on any other motion detection setting than low, it will do the exact thing described in this thread…after dark, it will trigger on some legitimate motion, and then continue to record nearly 3-minute clips all night long until sunup. It’s infuriating that this has come up again after being “fixed” for a while. And I don’t have hours to sit on the phone with customer service trying to explain the problem to them. It’s a problem that I have to keep my camera’s motion setting on “low” all the time - I miss legit motion events sometimes. Will this ever be resolved???
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chuckgrasser
54 Messages
10 months ago
I don't know if there is a thread that covers the camera drop out problem. I seem to view all the problems as related since everything worked great until Dec 2023. After that, multiple problems have been occurring off and on. The latest annoyance is that the new cameras, both indoors and outdoor will occasionally stop responding. They detect motion but the actual visual is not available. This never happens with the old cameras, just the new ones. I fix them by rebooting my router. After doing this, the cameras will be fully operational for 1 to 4 days and then I have to reboot the router again. I also noticed that over the past several months I get a message saying that the internet was dropped and then a minute later is is reconnected. I don't know if the base station "thinking" that it lost the internet has any bearing on the cameras getting messed up. I know that the home network is solid because the base station says that it drops out even though our streaming music and video is solid. The wifi signal is very strong at the base station location. No other devices experience the drop out, just Simplisafe. I'd be anxious to know if anyone else is experiencing the drop out messages and the newer cameras not functioning.
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larrhurd
105 Messages
10 months ago
I wish they would take it seriously and try to fix it. Fixing the cameras is the most important since it is crucial for security with my daughter living with us on a protective order from her ex-husband.
I hate to be the one to tell you but simpliunsafe will not ever fix them. Problems with these cameras have been going on since they introduced them, and nothing has been fixed. I am surprised that there hasn't been a lawsuit brought against them yet.
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