‎SimpliCam | Page 3 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(37)
SA
What does the SimpliCam Wired Indoor Camera require to function?

To function properly, the SimpliCam Wired Indoor Camera requires:A power source, likely from an outletA 2.4 ghz Wi-Fi network A Smartphone is recommended in order to use the SimpliSafe App for installing the camera; however, cameras can be viewed through the Web App as wellA SimpliSafe System is not

Install / Set Up Help

Help Center Article

 • 

SimpliCam

SA
When does the SimpliCam Wired Indoor Camera record?

The SimpliCam Wired Indoor Camera records during the following events:AlarmsDisarming your SimpliSafe systemCamera Detected MotionUser Triggered RecordingSecret Alerts (When Enabled)User-Initiated Test of the SimpliSafe systemDuress AlarmSilent Panic buttonEntry Delay (After entering your home while

Features / Settings

Help Center Article

 • 

SimpliCam

SA
My privacy shutter isn’t responding correctly.

If the privacy shutter on your camera is open when your settings say it should be closed, or if it is closed when it should be open, try these steps:Change the state of your system or camera (e.g. armed, disarmed, off, etc.) and then go back to the desired state.Briefly unplug your camera to reset i

Troubleshoot an Issue

Help Center Article

 • 

SimpliCam

SA
Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritise video over audio to best ensure the safety of your home.If your camera loses audio frequently, you may want to consider taking

Troubleshoot an Issue

Help Center Article

 • 

Cameras

Why Am I Not Receiving Push Notifications for My Camera?

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is

Troubleshoot an Issue

Help Center Article

 • 

Cameras

Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® Mobile App by navigating to camera settings:Choose the Cameras tab at the bottom of the appSelect the gear icon for Camera Setting

Troubleshoot an Issue

Help Center Article

 • 

Cameras

SA
Unable to Set Up a Camera Because it is Already Associated With Another Account

Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account.This tends to occur when a camera is purchased second-hand. Th

Errors / Warnings

Help Center Article

 • 

Cameras