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Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.Make sure that your smartphone or tabl

Troubleshoot an Issue

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Video Doorbell Pro

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Can I use the SimpliCam Wired Indoor Camera outdoors?

The SimpliCam Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera- check out the new SimpliSafe Wireless Outdoor Security Camera !Using the SimpliCam Wired Indoor Camera outdoors may void your warranty.

Features / Settings

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SimpliCam

Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

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Smart Alarm Indoor Camera

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.The frequency of motion alerts can be adjusted through your SimpliSafe® Mobil

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SimpliCam

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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

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Cameras

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OhmKat Power Supply Troubleshooting

OverviewAll OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. TroubleshootingWhile the Ohmkat Power Supply is plugged in, a Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wires f

Errors / Warnings

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OhmKat

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OhmKat Installation Guide

OverviewOhmKat is a 3rd party supplier of Built in Transformer Power Supplies and Wireless Digital Chimes to support the SimpliSafe Video Doorbell pro. The OhmKat Power Supply provides a DIY installation alternative, ensuring the Video Doorbell Pro is accessible to all SimpliSafe customers. It is si

Install/Set Up

Install / Set Up Help

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OhmKat