Search
Showing page 1 of 18
355 results
Filter by
Filter by
Changing Your Default Payment Method for SimpliSafe® Monitoring Subscriptions
If you have multiple cards on file, you can change your default payment method at any time through the SimpliSafe® App or Online Account. Using the SimpliSafe® Mobile App Open the SimpliSafe® App on your phone or tablet Navigate to the three-bar menu in the upper left corner of the screen Select Pla…
Help Center ArticleAccount & Billing
Testing the Panic Button
Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Dis.…
Help Center ArticlePanic Button
Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late
If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network. Troubleshoot the connection between your camera and Wi-Fi network To determine whether …
Help Center ArticleSmart Alarm Indoor Camera
Battery Life Guide
With the exception of the Base Station, SimpliCam Indoor Camera, Smart Alarm Indoor Camera, and Key Fob, all of the components for our latest SimpliSafe have batteries that can and should be replaced periodically. When a sensor needs new batteries, your system will display an low battery warning me…
Help Center ArticleOther Products
How to Change the Bell Box's Volume
Your Bell Box is equipped with a whopping 105dB siren. The flashing red LED light warns intruders and signals neighbours so it's sure to get the attention of any uninvited guests. You can adjust the various volume levels within the SimpliSafe® Mobile App. SimpliSafe® Mobile App Steps: Open the Simp.…
Help Center ArticleBell Box
How To Replace Bell Box Batteries
The bell Box takes four (4) CR123A lithium batteries and has a life expectancy of up to 1 year depending on placement and usage. To change your Bell Box batteries, slide the device up and off its bracket. Then, flip the back panel to reveal and replace the four (4) CR123A lithium batteries underneat…
Help Center ArticleBell Box
Bell Box Offline
If your Bell Box is showing as offline on the SimpliSafe® Mobile app, this is an indicator that the battery within the device needs to be replaced. The Bell Box takes four (4) CR123A lithium batteries, and has a life expectancy of up to 1 year depending on placement and usage. To change your Bell B.…
Help Center ArticleBell Box
Bell Box Not Responding
If you receive the warning “Bell Box Not Responding” it’s possible that it could be the result of low batteries, or a weak connection between the device and Base Station. Checking the Batteries As a first step, we recommend ensuring that the batteries are correctly installed. Slide the Bell Box up a…
Help Center ArticleBell Box
Testing the Bell Box
Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your devices are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Dis.…
Help Center ArticleBell Box
Bell Box Installation Guide
Overview Your Bell Box has an alarm built-in that sirens at a whopping 105dB, so it's sure to get the attention of any uninvited guests. The SimpliSafe Bell Box is designed to be installed outside-works in snow or rain from -25°C to 60°C. It also contains a large LED light that flashes red during an…
Help Center ArticleBell Box
OhmKat Power Supply Troubleshooting
Overview All OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. Troubleshooting While the Ohmkat Power Supply is plugged in, an Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wir.…
Help Center ArticleOhmKat
OhmKat Installation Guide
Overview OhmKat is a 3rd party supplier of Built in Transformer Power Supplies and Wireless Digital Chimes to support the SimpliSafe Video Doorbell pro. The OhmKat Power Supply provides a DIY installation alternative, ensuring the Video Doorbell Pro is accessible to all SimpliSafe customers. It is .…
Help Center ArticleOhmKat
Error: Camera Connection Dropped
The error “Camera Connection Dropped” can happen for one of two reasons: The camera has a weak connection to your Wi-Fi network There is a low or dying battery, and the camera is unable to make the connection due to power constraints…
Help Center ArticleOutdoor Camera
SimpliSafe® Excess Payback
At SimpliSafe®, we are committed to keeping your home or business safe, which is why we have our SimpliSafe® Excess Payback as part of our Pro Premium monitoring plan. If you are subscribed to this plan and your home or business was broken into while your system was armed, SimpliSafe® will pay up to…
Help Center ArticleAlarm Events & Monitoring
Moving into a Home with SimpliSafe® Already Installed
Congratulations on your move, and welcome to SimpliSafe®! At SimpliSafe®, we’re on a mission to make every home secure. That’s why we aim to make our systems the easiest part of moving so it can be the first thing you plug in once you get settled! Below are some of the first steps you’ll need to tak…
Help Center ArticleMoving Support
Video Doorbell Pro LED Status Lights
The Video Doorbell Pro gives you high definition video, two-way audio, and night vision so you can see and speak to visitors any time. The front of the camera is equipped with an LED status light to keep you informed at a glance. Note: There are different light behaviors during setup and during day-…
Help Center ArticleVideo Doorbell Pro
Device and System Firmware Updates
Your SimpliSafe® system and cameras require periodic firmware updates to receive the latest features, security upgrades, and more. Please refer to the chart below for the latest firmware updates and what they entail. Date Device Version Key Updates March 2026 Outdoor Camera Smart Alarm Indoor Came..…
Help Center ArticleProduct Support
Changes to Our Community Forum
For years, the SimpliSafe® Community has been a place for customers to ask questions, share ideas, troubleshoot issues, and help one another. We’re grateful to everyone who has contributed to this space, especially the members whose knowledge and generosity have made it so valuable. As the way we co…
Help Center ArticleProduct Support
Where Can I Submit a Product or Feature Request?
As SimpliSafe® continues to disrupt the market for home security solutions, we always love to hear product requests and suggestions from our customers! If you have a suggestion for a new product or feature, you can submit the request to us directly. Our product team reviews these submissions on a r.…
Help Center ArticleProduct Support
Resynchronising SimpliSafe® Devices
At SimpliSafe®, your safety is our top priority, it’s important that you complete the following steps in this article. You will need to complete these steps: Make sure that the firmware for your Outdoor Cameras and Smart Alarm Wireless Indoor Security Cameras is up to date Manually reset your Base .…
Help Center ArticleUsing Your System