Search
Showing page 1 of 18
359 results
Filter by
Filter by
Changes to the Overview Page in the SimpliSafe® Mobile App
The Overview page in the SimpliSafe® Mobile App was updated with a fresh new look to help you stay in the know with the devices on your system. The main changes to the Overview page are as follows: We have introduced a new System Health indicator located at the top of the screen. This replaces the .…
Help Center ArticleApp Support
Carbon Monoxide Detector LED Status Light Colours
The Carbon Monoxide Detector has several light states that reflect the status of the device and its detection of CO within your home. This guide will highlight the various indicators and their meanings. Light Sound Description Flashing Green Light No Sound Green LED flashes once every 60 seconds, wh…
Help Center ArticleCO Detector
The Base Station Won't Chime When an Entry Sensor is Opened
If your Base Station is not emitting a chime when the Entry Sensor is open, there are a few steps to take to try and troubleshoot this issue. Before taking any steps, we recommend disarming your system by setting it to OFF in the SimpliSafe® Mobile App or on your Keypad. Additionally, go through eac…
Help Center ArticleEntry Sensor
Contact Us
Help Center ArticleSearch
I'm moving and NOT taking my system with me
If you plan on leaving your system behind for the next owner, or plan to purchase a brand new system for your new home or business, the best step is to call us at 0800-456-1789 so we can go over your monitoring needs, such as transferring your service to a new system at your new location, or assist.…
Help Center ArticleMoving Support
I'm moving and only taking PART of my system with me
The great part about your SimpliSafe® System is that you can mix and match what products and devices you take with you, or leave behind. We encourage you to take your Base Station and Keypad, but you can take or leave your sensors and cameras as you see fit! It’s important to keep the Base Station a…
Help Center ArticleMoving Support
Taking Your SimpliSafe® System With You During A Move
If you’re relocating your entire system to a new location, there are a few steps you’ll need to take prior to moving. At your Current Location (Prior to your move) Order a Mover’s Kit by calling us at 0800-456-1789 The mover’s kit is filled with packaging and new adhesives for reinstalling your syst…
Help Center ArticleMoving Support
Unable to Set Up a Camera Because it is Already Associated With Another Account
Why does this error happen? This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand. …
Help Center ArticleCameras
How to Set Up Arming Reminders
If you have the Pro Premium monitoring plan, then you are able to set up reminders to arm your system in home or away mode. To do so, please follow the below steps: First, download the SimpliSafe® Mobile App if you don’t already have it. Choose My System from the bottom navigation bar Select Automat…
Help Center ArticleUsing Your System
Wireless Outdoor Security Camera Error Messages
CONNECTION ERROR WHAT IT MEANS If your Outdoor Camera is not responding, it’s likely due to either a low or dead battery or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. HOW TO FIX IT Remove the battery from the camera and ch…
Help Center ArticleOutdoor Camera
How to activate app control
What is app control? App control allows all SimpliSafe® users to have access to all features of your plan: the ability to arm and disarm your system from the app, set up push notifications, and more! Requirements To activate app control for your system, you will need to connect your system to the ap…
Help Center ArticleApp Support
How can I see my Payment and Billing History?
You can view your payment and billing history at any time by logging into the SimpliSafe® Web App in a web browser on your computer or tablet. If you require a copy of a specific monitoring billing invoice, please reach out to our Support Team directly. If you need to change your payment method, se.…
Help Center ArticleAccount & Billing
Real Time Information is Temporarily Unavailable
If you receive the "Real Time Information is Temporarily Unavailable" error message, SimpliSafe’s connection to our real time events is experiencing a delay. This issue will usually resolve itself after a few minutes. If you are still experiencing issues, try logging out and back into the app. What …
Help Center ArticleApp Support
How do I install my Sensors by screw-mounting?
Congratulations on your new SimpliSafe system! Before installing your sensors, you'll need to install your core devices, such as your Base Station and Keypad. Then, you can install your sensors with the included adhesive strips, or by mounting them with screws. To screw-mount your sensors: Take off …
Help Center ArticleUsing Your System
How to add the SimpliSafe® widget to your Smart Phone
Instructions for iOS (Apple) Hold down your phone or tablet's screen until the app icons start to shake Choose 'Edit' in the upper left corner of the screen Select 'Add Widget' from the drop-down menu Type "SimpliSafe" in the search box to search for the widget Alternatively, you can scroll down and…
Help Center ArticleApp Support
Replacing My Base Station and Transfer Service to a New Base Station
There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move. While installing your replacement Base Station, you will need to reinstall the devices from yo…
Help Center ArticleBase Station
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?
Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scr…
Help Center ArticleUsing Your System
Smoke Detector LED Status Light Colours
The Smoke Detector has several light states that reflect the status of the device and change with the presence of smoke within your home. This guide will highlight the various indicators and their meanings. Indicator Meaning Red flashing light every 5–6 minutes and no sounds Normal. Red flashing lig…
Help Center ArticleSmoke Detector
Should I upgrade my router?
Your router authorises devices to access your internet connection and distributes internet bandwidth to those devices. If you run a connection check for any camera and discover that the Wi-Fi signal strength is strong but the upload speed is low, one solution may be to upgrade your router. You may a…
Help Center ArticleUsing Your System
Should I upgrade my internet package?
Your internet package refers to the download and upload speed which your ISP provides to you. Our cameras require certain minimum upload speeds in order to properly live stream and record video. For more information on minimum upload speed requirements, click here. If you run a connection check for.…
Help Center ArticleUsing Your System