2 Messages
Siren on base station went off for no known reason
At about 5 this morning the siren alarm went off in our base station. It turned off again after about 2 minutes. The system is set to OFF. There was no notification to either email or text. The log of events shows nothing. What in the world is going on?
emily_s
Community Admin
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3.3K Messages
5 months ago
Hi @camarella,
The sound you heard, was it the siren that goes off when an alarm is triggered, or was it a three-tone chime that's reminiscent of when an Entry Sensor is opened?
If the sound was more of a three-tone chime, that is the Base Station's Trouble Signal. The Trouble Signal alerts you of potential issues with your system and does not result in an event log in your timeline. You can learn more about the Trouble Signal and how to resolve the issue here in our Help Center.
But if you did not hear the Trouble Signal, would it be possible to get a recording of what you heard? That could help us identify what is happening.
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