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davey_d
SimpliSafe Staff
Community Admin

Community Admin

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5.6K Messages

Friday, January 31st, 2020 9:48 PM

Firmware 1.5 (January 2020 Update)

Hi folks,

We're happy to announce that firmware update 1.5 is now live. We strongly recommend that you update your Base Station to this version, which includes many important performance and security improvements.

If you've never updated before, here's how:
  1. Make sure you're connected to WiFi
  2. Check that an update is available by heading over to your Keypad and looking for a Gear icon
  3. Press the side of the screen where the Gear icon is, and follow the on-screen instructions

Highlights


User PIN names now show up in the App timeline; the Base Station will now offer to connect to WiFi when it checks for updates; performance improvements and fixes.

Base Station


  • System now offers to connect to WiFi upon checking for updates over cellular
  • Fixed an issue where arming of system via Online Command may not go through, after a recent update
  • Fixed an issue where erroneous entries may be sent to the Timeline event log when the PIN is entered incorrectly
  • Improved "remind me later" feature for over-the-air updates when clicked or restarted
  • Improved flexibility towards WiFi SSIDs in Base Station
  • Performance and responsiveness improvements, including door chime

Keypad


  • Addressed a scenario where Keypad may beep twice on button press
  • Update icon will remain visible on the Keypad screen even after clearing other warnings
  • Fixed issue with changing modes after canceling a Keypad firmware update

Sensors


  • Improved experience for naming Entry Sensors
  • Entry Sensor no longer generates incorrect "low battery' warning after initial setup
  • Fixed possible duplicate or missing "low battery' announcements for Carbon Monoxide Detector and Smoke Detector
  • Fixed an issue with Smoke Detector installation if a Carbon Monoxide Detector is already installed
  • Improved how a smoke alarm reports the end of an alarm

Smart Lock


  • Fixed behavior of Smart Lock upon removing Entry Sensor
  • Ensured correct handling of Smart Lock status updates

App


  • User PIN names now display in app Timeline
  • Addressed duplicate events in the Timeline
  • Addressed issue where incorrect signals may appear on the Timeline when timing out of the Keypad Menu
  • Addressed Freeze Sensor alert on Webapp when sensor is at normal temperature


Johnny M.
SimpliSafe Home Security

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davey_d

Community Admin

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5.6K Messages

4 years ago

@absacks29

Something may have gone wrong with that update. We've requested a call from our Support team to investigate.

Johnny M.
SimpliSafe Home Security

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guzman_manor

2 Messages

Same here. It was doing the update and then when it was done, it announced that the update was complete.... but now my keypad is dead. Nothing happening there. And to top it off, the doors still chime when opened and closed AND it just randomly announced that one of my door entries was not connected when I hadn't touched the keypad. I'm afraid this alarm is just going to randomly go off. What do I do?

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4 years ago

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txuser

53 Messages

4 years ago

Will this update automatic?? I never even use my keypads to know if there's a gear sign on them.

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coltmaster1

2.8K Messages

4 years ago

^ (assuming you have SS3) - the update will show on your keypad display as a gear icon, or you can check for updates via your keypad settings.  If you have the interactive monitoring plan, you can also sometimes see a red bell near your username/email at the top right of your dashboard page if a firmware update is available.

It doesn't update automatically, it only sends a download to your keypad/base station - you have to take your keypad to your base station (it has to be right beside it), and you will follow prompts that display on your keypad.  Usually, the base station and one keypad is around 10-15 minutes total to download and complete - but if you have more than one keypad, you have to do them all the same way you did the first (they all have to be updated).

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lance843

983 Messages

4 years ago

Still waiting for mine but i just got through messaging them in messenger to find out if they screwed mine up when they said they sent it to me but didn't. We shall see.

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coltmaster1

2.8K Messages

4 years ago

I'm guessing they will have to re-send it.  It happened to me once, said it was sent, I didn't receive it, had to call them and request it again.

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lance843

983 Messages

4 years ago

Well i left them a message so we will see what happens but now im nervous about it because a few people are saying that once they updated the whole system shuts down and goes blank and will not reset so not sure what thats all about but i will find out tomorrow.

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hammondhui

2 Messages

4 years ago

I initiated the update from my keypad today, and then after a while , the keypad becomes not responsive at all. I tried to replace the battery but no go, it will just blink the three buttons (off home away) a few times and then turn dead.

Any suggestion on how to un-brick it?

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lrs

17 Messages

4 years ago

Still no notification that there is an update available for me. Is it still rolling out?  I

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KLRSKIR

29 Messages

4 years ago

Nor for me. But judging from the few comments here, I'm good with that.

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mister_boy

31 Messages

4 years ago

We don't have WiFi, will it not update?

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undeleted

1.2K Messages

4 years ago

It will not update without wifi.  You're only option would be to take the base station and keypads temporarily to a place with wifi.  It might work with a hotspot on your phone, but I don't know if anyone has tried that.

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ChadLampson

6 Messages

@deleteme​ I may try that... 

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2 years ago

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gocowboys

50 Messages

4 years ago

I am still waiting for the update to announce itself on my keypad. I may have to call and request the update to be pushed to me. Thinking it should have arrived by now. It was released 12 days ago per Johnny M on above post.

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lance843

983 Messages

4 years ago

@coltmaster1 yyyyeeeeaaaa, i got the update today after messaging them through messenger, i saw it on my app then got home and saw the gear symbol and went ahead and did it. All keypads as well, so far it went smoothly lol.

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coltmaster1

2.8K Messages

4 years ago

hammondhui , your update might not have worked - might have to call SS and have them re-send it.

With the last update before this one, some of us had bricked keypads - however, it seems all we had to really do is take the batteries out, leave the keypad alone for a few minutes, reinsert batteries and leave alone for about 20 minutes or so, then the keypads "woke up" and were usable.  I think the download was so large and lengthy that the keypads couldn't handle it.  Not sure about this recent update however, so best to call SS and ask if the update needs to be re-sent.

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coltmaster1

2.8K Messages

4 years ago

Lance, finally, glad it worked out!

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