1 Message
Don’t buy the CO/Smoke detector
Last night my backup CO detector went off. Called local fire department and they showed a reading of 2500ppm. My simpli safe detector was 4 foot from it. It never went off! Texted support and they told me to “reconnect” and that all is well on their end. Basically blew me off. If I didn’t have a backup me and 3 dogs would’ve died. No offer for a replacement or anything. Couldn’t be more disappointed in them. I’ve referred so many people but will no longer recommend this product.
lance843
983 Messages
1 month ago
I have a smoke detector from simplisafe that I have not put up at all because of all the complaints of dust builds up in it and causing it to go off and you have to clean it once a month.
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emily_s
Community Admin
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3K Messages
1 month ago
Hi @ford1425,
This is certainly concerning, and something that we would want to look into ASAP. I've escalated your case to our Specialist team. A senior agent will call you soon to make sure that you are taken care of.
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