3 Messages
STILL NO REPLY FROM NON-EXISTENT CUSTOMER SERVICE
Have been unsuccessfully trying to obtain the 21,000 United OnePass Miles promised when I purchased the system and the "fine print' says 12-14 weeks which have passed already. Anyone have a similar issue with these or other promotional offers?
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Hi @benattar, Because this
On January 19th, 2021 Team S. says:
Hi @benattar,
Because this has to do with the specifics of your order, we can't discuss the particulars in the forums. But if you give our Support Team a call, we'd be more than happy to help. We can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
reply edit
STILL NO REPLY FROM
On February 4th, 2021 benattar says:
STILL NO REPLY FROM NONEXISTENT CUSTOMER SERVICE. OF COURSE I FOLLOWED THE INSTRUCTIONS ABOVE, HAVE SPOKEN WITH SEVERAL REPRESENTATIVES, SENT EMAILS AS INSTRUCTED TO MILES@SIMPLISAFE.COM AND GOTTEN LITERALLY ZERO RESPONSE. WHAT AN AMAZING EFFORT THAT SIMPLISAFE IS MAKING TO ALIENATE ITS NEW CUSTOMERS. YOU HAVE TO TRY REALLY HARD TO BE THIS UNRESPONSIVE. DISAPPOINTING BUT PERHAPS SHOULD NOT BE A SURPRISE. AM CONSIDERING DEACTIVATING AND GOING ANOTHER ROUTE AS IF YOU CAN NOT TRUST A COMPANY WITH SOMETHING AS SIMPLE AS A RESPONSE TO THIS SIMPLE TOPIC, HOW CAN YOU TRUST THEM TO RESPOND IN AN EMERGENCY. TRUST IS HARD WON AND EASILY LOST. OH WELL. IT'S A SHAME....
edit
Hi @benattar, Because this
On January 19th, 2021 Team S. says:
Hi @benattar,
Because this has to do with the specifics of your order, we can't discuss the particulars in the forums. But if you give our Support Team a call, we'd be more than happy to help. We can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
reply edit
STILL NO REPLY FROM
On February 4th, 2021 benattar says:
STILL NO REPLY FROM NONEXISTENT CUSTOMER SERVICE. OF COURSE I FOLLOWED THE INSTRUCTIONS ABOVE, HAVE SPOKEN WITH SEVERAL REPRESENTATIVES, SENT EMAILS AS INSTRUCTED TO MILES@SIMPLISAFE.COM AND GOTTEN LITERALLY ZERO RESPONSE. WHAT AN AMAZING EFFORT THAT SIMPLISAFE IS MAKING TO ALIENATE ITS NEW CUSTOMERS. YOU HAVE TO TRY REALLY HARD TO BE THIS UNRESPONSIVE. DISAPPOINTING BUT PERHAPS SHOULD NOT BE A SURPRISE. AM CONSIDERING DEACTIVATING AND GOING ANOTHER ROUTE AS IF YOU CAN NOT TRUST A COMPANY WITH SOMETHING AS SIMPLE AS A RESPONSE TO THIS SIMPLE TOPIC, HOW CAN YOU TRUST THEM TO RESPOND IN AN EMERGENCY. TRUST IS HARD WON AND EASILY LOST. OH WELL. IT'S A SHAME....
No Responses!