7 Messages
SimpliSafe and Roku or ApplyTV or Amazon
Rumor has it that SimpliSafe refuses to develop apps for camera viewing on TV devices until 2026. Not good. May cancel soon since Roku just came out with camera system that can be viewed on TV live without reaching for phone.
emily_s
Community Admin
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3.4K Messages
1 year ago
@brastifard SimpliSafe uses a closed system so we can ensure quality and keep your system truly secure. With our commitment to keeping your data and videos private, we don't want to share this information with third parties. Right now, the ability to stream your camera footage on smart screens is not in development.
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worthing
729 Messages
1 year ago
All,
Ok, this is a long post so please be patient. If you're not, the TL;DR of this post boils down to Emily's claim about not wanting to share our data and videos with third parties is patiently false as you can plainly see in the information that SimpliSafe itself provides when listing its policies.
@emily_s specifically,
First, I'm confident most people would be thrilled if you offered a SimpliSafe app for Roku that only did the following:
- Allowed for live streaming only (no access to recordings or account data)
- If possible, generated an alert on the screen when when using Roku (regardless of app) when someone rang the video doorbell pro so you could fast switch to it
Second, you allow customers today right now to access camera feeds, recordings, data and account info from literally any iOS or Android device (including Android TV devices that can access the Google Play Store) on the planet. You also allow customers today right now to access camera feeds, data and account info from any supported browser on any PC or Mac on the planet. How is a SimpliSafe app running on the Roku platform less secure than the other ways in which customers access your mobile app, website, etc? It's not as if Roku requires apps on its platform to route through their network or to give Roku special access.
Third, according to the terms of service at https://simplisafe.com/terms-of-service and section 29 specifically you already allow us to choose to interface our SimpliSafe system with third parties:
Further in section 29 you also make it clear that once we agree to a third party product and service we also agree that you may exchange our personal information and that once you have shared the data with a third party then its use is governed by their policies and not yours (
Further in section 29 still you also make it clear that if we choose to interface with third party products and services that you allow us to access we also agree that you are in no way responsible for any issues that arise from our use of said third party products and services.
So in just the terms of service it's clear that you already allow us to interface with third parties if we choose to enable that functionality, that you may give our data to those third parties and that we agree you cannot be held responsible for any damage, loss or harm we experience as a result of interfacing with those third parties.
So there's literally precedent and legal disclaimers for the thing we're asking you to do (create a Roku app) that you say you can't do because you don't allow that sort of thing. Do you see where this is frustrating to us as customers?
Oh and I almost forgot the privacy policy at https://simplisafe.com/privacy-policy which further clearly and explicitly confirms that you share some data you collect about a) anyone who visits your site and b) your customers with third parties. This document clearly states that the types of data you might share about your customers with third parties include:
It also clearly states that third parties you might share this information with include:
Third-party service providers that help us process orders and fulfill and deliver products and services that you purchase from us. If you choose to enable account connections or integrations with third-party products such as SimpliSafe’s Amazon Alexa Skill, Apple Watch or Google Assistant, we may share your information with such third-party products. This is only done with your consent, and you can revoke or disable these connections and integrations at any time
If you subscribe to our monitoring or emergency dispatch services, we disclose your information to third parties to facilitate those services
We use third parties to host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments
Third parties that conduct research surveys, focus groups and promote contests
Our service providers, such as our website and cloud hosting providers
Partners such as AARP and Farmer’s Insurance when you have utilized discounts and promotions that those groups make available
If you request system setup assistance, we disclose your information to third parties to assist you with setup services
For the avoidance of doubt, we do not sell or share your information for marketing purposes when that information was obtained through short code messaging.
So you literally have sections called "sensitive personal information" and "Audio, visual and similar information" that your privacy policy explicitly allows you to share with others yet your first reply in this thread says you don't do that.
I think we deserve a better answer as to why you can't provide specific functionality we're asking for. (For, what feels like, the 100th time by the way.) If it's too hard or you all just don't want to, just say so. I'd rather hear an honest response than a response that I can provide is false in 30 seconds on your own website.
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worthing
729 Messages
1 year ago
Bump
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