10 Messages
Service today about a door lock that stopped working.
Today I sat on the phone around 6:35pm with service for 33 minutes while they pretended to fix my door lock. Most of the time it was in total silence as the man would come back twice saying he is still working on it. After 33 minutes of this he said OK you are all set and in 15 minutes it will work fine. IT DOESN'T WORK AT ALL!! SimpliSafe I don't understand how you have dumped us like this!!!
simplisafe_admin
Community Admin
•
1.2K Messages
6 days ago
@fredbatchelder We apologize to hear about this experience. What are the symptoms that you are experiencing with your Smart Lock? We are happy to help troubleshoot your device here on the Community!
As a first step, we recommend resetting the Smart Lock. This guide on our Help Center will take you through those steps!
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