1 Message
Returns and refunds
The company provides for a 60-day trial period to make sure that customers are satisfied with the product, a money-back guarantee. I never even opened the box and moved to a new residence where I did not need a security system. Because it was beyond 60 days I was denied the right to return for a refund. Inflexible policy, hiding behind a rule that was not intended for my circumstances doesn't say much for the company.
hondaman88
Advocate
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113 Messages
2 years ago
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worthing
Advocate
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606 Messages
2 years ago
You can almost certainly sell that to someone for at least some of your money back. Or gift it to someone buying a new house, an adult child getting an apartment, or perhaps even see if a woman's shelter or similar group knows of someone it could go to? I know it's not the same as a full refund but you can either get some of your money back or really help someone out who could use it.
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sevensiamesecats
Advocate
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2.2K Messages
2 years ago
No company could survive an unlimited return policy, or even a 60 month one. And you very well know that if they did have a 60 month return policy, someone would try to return after 75 months and whine when it was not allowed.
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gerryml
1 Message
2 years ago
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worthing
Advocate
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606 Messages
2 years ago
When you called support about this, what did they say?
(Also, do you mean the shipping when it was sent to you or the shipping when you sent it back? I believe they will provide a shipping label for you when you send it back per their documentation.)
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