REFERRAL PROGRAM

@ketracy We do apologize to hear about this experience. Looking into your account, we do see that you contacted our Support team about this, and they filled out a form requesting for our third-party to resend the gift card.

You should receive an email with your gift card in 5-7 business days. But if you do not receive it, please let us know and we can escalate this to our team of specialists. 

@marycampo how long ago was your referral link used to purchase a SimpliSafe system? The third-party we work with sends out the gift card 45 days after the system is purchased.

But if it has been more than 45 days, please contact out Support team and they can help fill out a resend form that goes directly to the third-party.

Customer support is useless asking ridiculous questions regarding my friends accounts :(

@mmidha0119 in cases like yours, it's important for our agents to get that information so they can verify everyone's accounts, and so they can fill out a resend form with the third-party we work with that actually distributes these gift cards. 

We see that the agent you spoke to successfully submitted your resend form, and you should receive your gift card within 10 days. If you do not, please let us know.

@john6918 We first want to let you know that we edited your post to remove any personal information. The Community is a public website, and we want to protect the privacy of our users! 

To refer your friend, please visit the referral page on our website. For more details on how the referral program works, see the SimpliSafe® Referral Program article in the Help Center.

@john6918​ I will never refer anyone again after their latest marketing ploy. I used the referral link and then added my mom to our account as she is elderly and doesn't want to put her credit card info online. They say I don't qualify despite following their rules. I have paid for monitoring from them for over 10-15 years. Not anymore. I will get my 200 back 1 way or another. So disheartening. Oh, I will also let everyone I know to avoid doing business with them. 

@Tcali We see that the agent you spoke with is bringing your case to our internal teams to rectify. If you do not receive your gift card within 7 business days, please let us know.

@simplisafe_admin​ thank you, I'll be looking for it...

@simplisafe_admin​ 

following up on last post from admin…more than 7 business days have passed, yet no gift card. Been checking inbox and spam, nothing yet. Can you help?

@Tcali Thank you for this update. We have escalated your case to our Specialist team, a senior agent will be in touch ASAP to make this right.

@simplisafe_admin​ 

Thanks for the response. May I ask how will they be contacting me?

@paulannehughes​ Before you cancel, suggest you call and ask to be contacted by a supervisor or manager. SimpliSafe, like any company, has their rules, and for good reason.  Fraud is rampant everywhere for everything, and I am sure their referral program is one of them.

That said, a bit of explanation to the right person should set this straight.  I would at least give them a chance. In my experience over the years SS has been more than fair, especially on the rare occasion when something goes south.

Please post your outcome here if you get a chance. 

Ol, I will try it. Thank you for the reply. 

Hey @paulannehughes​ tThank you so much for your patience, and I apologize for the delay. I wanted to ensure I had all of the ducks in a row first.

I had the team investigate this further, and they just notified me that the gift card was sent.

Sorry for all of the hoop jumping to get there. Have a Happy Holiday!