REFERRAL PROGRAM

I referred a friend and they received the system. I have made 3 requests for the $200 referral. 2 weeks ago I was promised the gift card via email. All necessary info on new customer was given and confirmed.  As of today no email. I called this morning and was put on hold and eventually they hung up. I have been a long time customer and have been very satisfied with their service and I am very surprised that they are not making good on their referral program.