Pass Along my Regards to Mary
I have been a SimpliSafe customer for 6 years and have systems at two locations. Today at one location I had a faulty sensor, and the customer service representative, Mary, was absolutely awesome - she was able to pinpoint the issue through a series of well-explained steps she asked me to follow. I was super impressed with your capability, attitude, and dedication to me, the customer. Please pass this on to her.