Paid for Monitoring before I was ready
SimpliSafe began their monthly monitoring service back in February 2022. I was having trouble getting the base to work with my wi-fi and would fool around with it off and on. They emailed me that my monitoring was to begin (late Jan 2022) when I plugged in the base. I was NOT ready for any monitoring. I have an email from them saying they would not charge me until my system was totally functional yet they immediately started billing. They charged me for 10 months of monitoring when there were no devices hooked up. My system was fully functional in Nov 2022. My husband paid each month thinking I was happy with the system. They offered 3 free months as a token. I said no thanks. I'm packing it all up and sending it back and I will eat the monthly monitoring and the cost of the system.