‎Outdoor camera battery dies every 12-18 hours | SimpliSafe Support Home
 
rrr's profile

7 Messages

Monday, April 17th, 2023 12:09 PM

Outdoor camera battery dies every 12-18 hours

I have a hardwired outdoor camera and have zero issues with it.  I recently installed a 2nd, this one battery only.  The battery dies after 12-18 hours although the app will show battery % at 100 up until I get a notification that the camera is shutting down due to critical battery.  I have the sensitivity set for the lowest setting, people only, zones, night vision off, etc.  Hardware issue? Software issue? Both?
The best part was the support offered by the chat agent that I spoke with yesterday.  The gentleman explained that it was a ME issue.  Apparently, SimpliSafe requires a charging block of 7.5w or better to properly charge the battery. I confirmed with the agent that I was using a 12w charging block (used 2 different blocks) and the battery itself is telling me that it is fully charged (full lights) after 5 or so hours of charging.  I was informed several times by the agent that 12 was less than 7.5 and thus I was causing the issue myself, SimpliSafe had no responsibility to assist in resolving.  A lack of basic training/education?  A lack of active listening?  A focus on explaining away product issues instead of actually troubleshooting and resolving customer concerns?
Time to start shopping for a customer focused alarm company.

Community Admin

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2.4K Messages

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10 Points

11 months ago

Hi @rrr, 

I'm sorry to hear about your experience, your Outdoor Camera's battery should certainly last longer than 12-18 hours, especially with the additional settings you have on your camera. I have forwarded your case to our Support team, a Specialist will reach out to you soon to get to the bottom of this! 

1 Message

9 months ago

Same thing happened here, twice. I don’t feel confident at all about it getting fixed this time. 

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