‎Nice job Russell | SimpliSafe Support Home
 
sphilt's profile

Sunday, January 30th, 2022 4:57 AM

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Nice job Russell

I called up because my 3 to 5 day shipping I paid for was scheduled for 14 days. I talked to Russell, for quite a while, and eventually he expedited me a new system and arranged to return the 14 day one whenever it arrived. I got it in a day or two and I'm stoked. I know the bottom of customer service sucks, I've been there, but you sure came through for me. Thanks. 

Community Admin

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5.5K Messages

2 years ago

That's what we like to hear!

I'll make sure Russell's supervisor hears about his great work.

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