need help

I've had SimpliSafe for more than a year and service has been wonderful. I moved recently and have had immense difficulty connecting to S.S. technical support. When I call (and I've called several times a day) the line drops after I'm routed to technical support. The one time the call actually went through, the call dropped again once I was speaking to someone. The rep did not call me back and I would have appreciated one. I emailed twice last week and received one response; the customer service rep asked for my availability but not never followed through with scheduling the callback.  I'm unhappy with my recent experiences and am at my wit's end.

I'm having trouble with my smart lock. The PIN, Lock and Base are not connecting; however, the smart lock I installed on my front door is working fine.  Can someone please help me?

Sincerely,
Hayley