‎Horrible Customer Service & Cancellation Experience | SimpliSafe Support Home
 
IsThisAScam's profile

Saturday, August 5th, 2023 1:26 AM

Horrible Customer Service & Cancellation Experience

I'm incredibly disappointed and frustrated by the lack of support and level of service I've received from SimpliSafe. I wasted over 45 minutes today attempting to resolve the issue of canceling the service I requested last year.  I remained calm, respectful, and professional throughout the interaction. I was never connected to the manager I asked to speak with, and the representative, Niyah, disconnected our call. Mistakes happen, I understand, but this was obviously intentional because she never called me back, and my concern is still unresolved.   

Community Admin

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5.2K Messages

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70 Points

7 months ago

Hi @IsThisAScam ,

On behalf of SimpliSafe, I sincerely apologize for the experience you've had. It does sound like you've run into complications with your account that need a bit more digging into.

Looking into your account, it does look like you were able to get in touch with our Support team once again, and we may have already resolved the situation for you. If you still need assistance, please don't hesitate to let us know.

(edited)

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