Fast Protect Process Tested....Buying another Smart Alarm Camera
As a 12+ years with Simplisafe, I am a very active and supportive customer of the company and its services. IMO the best, overall security solution in the market, but remembering a very good idea from a former president (trust but verify), I decided it was time to test my two Smart Alarm Cameras. The two SA cameras replaced two of my Simplicams, leaving 1 Simplicam, a doorbell pro and two outdoor cameras. I had already experieced the world class build of the camera unit, excellent motion sensor (as good as a standalone motion sensor) and great video quality. What concerned me was the overall Fast Protect process and the human element with SS monitoring agents.
I armed my system away and stepped into the range of one of my 7 first floor motion sensors and then moved off camera. 26 seconds after the start of the siren an agent was on the phone to advise of the alarm event and that no intruder activity was observed on any of the cameras. She then asked if I was okay, said yes and then immediately asked for my safe word. Professional, efficient and off the phone. Done. In the timeline the detail was very well done, with the alarm event, agent starting to monitor live video, agent ending review of video and alarm off.
My order is in for a 3rd SA camera to replace my remaining Simplicam. When installed all 3 will cover 90% of my 1st floor. Simplisafe, well done. Trusted and now verified.