‎Failed Camera - Failed support | SimpliSafe Support Home
Jebu's profile

Wednesday, September 6th, 2023 11:44 PM

Failed Camera - Failed support

Someone tried breaking into my house today and triggered the alarm. The video footage from that exact moment says "No Video - We did not receive this part of the recording from your camera." WHAT A JOKE!!! I have the police department asking me to dowload footage and I have nothing because this system failed. I have been on hold with tech support to see if they can recover anything and NO ONE answers!!!!!!! I am furious. I have been a loyal customer for YEARS and the one time I need them - they are no where to be found. No one answers, no one calls back. I have a right to feel safe in my home with the system and service I pay for. Such a complete dissapointment. I'll be switching systems asap.

Community Admin


3.1K Messages

10 months ago

Hi @Jebu, 

I'm very sorry to hear this - please know that we're going to do everything that we can to help. I've forwarded your case to our escalated Support team, a specialist will contact you soon.

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