‎Excellent Customer Service | SimpliSafe Support Home
stormyvl's profile

Monday, May 27th, 2024 12:07 AM

Excellent Customer Service

After being customers of Simplisafe for quite a few years our system started to act erratically.  After several phone calls trying to remedy the problem we finally were referred to Natasha who was pleasant and professional and hooked us up with a new alarm at no charge.  This is how you keep customers coming back, thanks Simplisafe!

Community Admin


3.1K Messages

2 months ago

Hi @stormyvl, 

I'm very happy to hear that our Support team was able to resolve this issue for you! I'll be sure to pass your kind words along to the team!

1 Message

22 days ago

Last Friday afternoon I spoke with a customer service representative and then a one level up person. They walked me through a mysterious communication failure of my 5 year old base station for over an hour. The problem was solved (new base station was required , which I received on Tuesday). Their concern and dedication is to be admired: true examples of 100% ideal employees. I wish I had their names so I could locate their managers and have their performance recognized and rewarded. I will always be a SimpliSafe customer!

Community Admin


5.6K Messages

@Striper2023​ that's what we like to hear! Please don't worry, we can track down your account, and make sure that those agents' managers hear about your great experience.

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