daily problems

@davey_d​ I am getting very discouraged with my SimpliSafe system, Davey.  I shouldn't have to call you guys almost every day to fix an entry sensor that was fixed the night before....sigh.

@davey_d​ hello Davey.  I have not heard from a specialist yet.  the last time I spoke with a customer service person, I went around the whole house and added and named every sensor to my new base station.  now I find that some of the devices were given the wrong names....in other words, my app may tell me that the kitchen. door is open when it is really the family room door that is open.  sigh.   I purchased 3 outdoor cameras and a video doorbell pro, but I am afraid to install them until I get the basic system inside the house in proper working order.

getting very discouraged.  thank you for any help you can provide.

There are a few ways that you can rename your sensors. And get them named correctly. You do not have to remove them all from your base station or the app.

Method number 1:

Go onto the app and change your settings to give you a secret alert when the door is opened while in off mode.

Turn your system to off

Open the door in question which will send you a secret text alert and it will also be on the timeline in the app

You can hit the little lines on the left top  side of the app to go to device settings and quickly and easily rename them from your phone.

What’s this is completed you can change your options back from secret alert or just keep it to secret alert

Method number 2

You can put your system in test mode through the keypad.

You can then push the button on the sensor and it should announce which sensor was activated. You can then rename from the keypad.

Please note if your house is large or the base station is in silent mode.. This may be a more difficult route. Instead you can get creative by using his cell phone to call your cell phone sitting next to the base station So that you can hear what it said.

Method number 3:

Go to your keypad or app and remove the devices. Then add them back in with the keypad and rename them when 

@lvartanian​ from our records, I see that our Specialist may have been able to reach you last week, but you were not able to continue the call at the time. Did they leave their contact info?

I've forwarded your current issue over to the agent. Hopefully we can get this sorted out.