1 Message
Customer Support
I had to call to change credit card info on ONE of my Simplisafe systems. FFS - 15 minutes on hold, no matter what option I select, and STILL waiting. Really BAD customer service. I wished you had as much staff to support your product as commercials to sell your product.
paulawhigham
4 Messages
2 years ago
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davey_d
Community Admin
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4.8K Messages
2 years ago
We're really sorry about the extreme hold times. Our Support team has been working through a huge influx of calls over the summer and we're doing everything that we can to address it.
To better and more efficiently address your concerns, we do have separate departments for sales, troubleshooting, and account service issues etc., and transferring might result in a brief hold. But again, all of us are working together to take care of you as quickly as possible. Thank you for your patience!
- Johnny M.
SimpliSafe Home Security
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edmccabe3
1 Message
2 years ago
I got an email offering 30% discount for items to add to my system and the discount would be taken at checkout. It did not happen. I am ready to return everything.
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paulawhigham
4 Messages
2 years ago
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balbrecht007
1 Message
2 years ago
Customer Service is anything but that !
My Base Station has been off line for a week, "Cannot Connect To Dispatch", after the last "Test" they preformed. I cannot get thru to anyone to fix this and have tried numerous times to reset - unplugged power, removed batteries, unplugged internal connection, all with no change,
Once they have your money they disappear, makes me regret getting this system.
I think my next move is to have my credit card company stop payment which should finally get their attention !
Appears to be time to switch to an AT&T system.
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