‎Billing issue | SimpliSafe Help Center
aarons's profile

Monday, March 13th, 2023 6:37 PM

Billing issue

​Hi, our company was billed $4,097.74 back on February 17th, 2023. Our normal monthly charge is usually $250+ dollars, so this came as quite a shock. We have over a dozen locations associated with the account. We first became aware of this billing mistake on 3/3/23 and I called into billing support and opened a ticket. After a couple long phones calls (3+ hours, and 6 different support techs) we still have nothing to show for other than an acknowledgement that the charge is a mistake and a supervisor would help resolve this issue. Our accounting department needs this in writing and/or concrete steps on getting this resolved. We are a long time customer and need this resolved right away. ​

Community Admin


4.3K Messages

19 days ago

Hi @aarons ,

We sincerely apologize for the inconvenience. Unfortunately there's not a lot that we can do here in the Community, since this does require investigation by a Support supervisor. Looking into your account, I can see that call you were promised has not happened yet. I've requested a callback from our senior team, and we'll get this sorted for you ASAP.

2 Messages

19 days ago

Thank you, Davey. It is most appreciated!

New to the Community? Get started by reading our Welcome Post.