1 Message
Beware of canceling monitoring services
Simply safe immediately canceled all of my warranties for EVERYTHING after canceling my monitoring services that cost over $30 per month. Not only that unbeknownst to me or them notifying me of the fact that my mobile app would not work for 24 hours. As of 2 hours of canceling, my mobile app does not work or give me access to camers or anything, asks me to create a new system from scratch...wtf. after talking to customer service they told me don't worry it will work again in 24 hours... what the f kind of security system says that!??? This is terrible service for a "security system " in my opinion. Look elsewhere.
Official Solution
davey_d
Community Admin
•
5.5K Messages
3 months ago
Hi @cameronshimek ,
So sorry to hear that you've had so much trouble.
For all SimpliSafe equipment, there is a default 1-year Warranty, which covers replacements when necessary. However, if you subscribe to the $29.99 Fast Protect Monitoring Plan, the warranty is extended to a lifetime warranty, for as long as your are subscribed. But that doesn't mean we're not longer able to help! Our Support team would be happy to continue exploring options.
However, it sounds like what happened for your account i that we canceled your service, instead of downgrading to Basic App Control.
A canceled account frees up your system equipment so it can be used with in another monitoring plan (e.g. if you want to give your system to another user, or are returning the system to us for a refund). Simply put, you'd want to choose the Cancel option if you no longer want to use this system at all.
Basic App Control is the no-cost tier that allows you to continue using the SimpliSafe app for basic functions - like arming and disarming remotely, changing settings, and receiving alarm push notifications. You of course lose access to features like 24/7 monitoring, cellular backup for the Base Station, and camera recordings.
Since you actually want to continue using your system, just without the monthly subscription, Basic App Control should be the right option for you.
Please contact our Support team again. We'll just need to confirm your identity, then we can reactivate your account, then downgrade to the right service level.
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