‎Base Station Won't Connect to WiFi | SimpliSafe Support Home
jtdimsdale's profile

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10 Points

Monday, February 12th, 2024 5:24 PM

Base Station Won't Connect to WiFi

my base station will not recognize my 2.4ghz wifi signal.

Community Admin


2.3K Messages


10 Points

10 days ago

Hi @jtdimsdale, 

The Base Station has a few network requirements in order to connect to Wi-Fi successfully. It requires:

  • A network that broadcasts at 2.4GHz
  • Your SSID (Wi-Fi network name) and password to be 31 characters or shorter
  • Your network to be configured to WPA2 or WPA2/3 Mixed Mode

Since your network already broadcasts at 2.4GHz, I would check the character count of your SSID and password and look at the configuration of the network to see if they comply with these requirements.

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