‎4G Wireless Module Upgrade | SimpliSafe Help Center
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ianmarcum

1 Message

Wednesday, July 29th, 2020 2:39 PM

4G Wireless Module Upgrade

I would just like to say that I find it COMPLETELY ridiculous that I am having to conduct hardware maintenance on my base station to switch out the wireless module because SimpliSafe decided to move to 4G and a new carrier. AND that If I do not make this change that I will lose the entire reason why I pay the extra premium which is for the monitoring service. Just. Ridiculous.

Question

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Updated 

3 years ago

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ronsec

182 Messages

3 years ago

^ the most amusing post of 2020! LOL!

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sevensiamesecats

Advocate

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2.2K Messages

3 years ago

Um, buddy, why are you pissed at SS?  This requirement was due to the PHONE COMPANY discontinuing service...

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johnlaw

3 Messages

3 years ago

I was told I would get a new SIM card for this upgrade by January. It is now August and nothing. Been getting emails telling me of failed automatic tests which I keep answering per the instructions but no response. When I call Simplisafe, I get people with thick foreign accents that have no idea what I'm talking about. When I email tech support, I am told to call their tech support line and talk to these air heads in India.

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johnlaw

3 Messages

3 years ago

I was told I would get a new SIM card for this upgrade by January. It is now August and nothing. Been getting emails telling me of failed automatic tests which I keep answering per the instructions but no response. When I call Simplisafe, I get people with thick foreign accents that have no idea what I'm talking about. When I email tech support, I am told to call their tech support line and talk to these air heads in India.

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