As @simplistuckon says, the sensor will keep triggering as long as it senses water (or rather, as long as the contacts at the bottom of the unit are bridged by a conductor). So the best way to stop the warning tone is to pick up the unit and dry it off.
I was told some time ago by a Simplisafe tech rep that the water sensor is not water proof. That never made sense to me since this device may be submerged at some point.. Once activated, the sensor could acquire water damage and not function properly. She told me the usual sales phrase, "we will replace it for you". LOL.
The Water Sensor is sealed so it can survive being wet, but it's not really intended for being submerged for a prolonged period. The goal is to warn you before that could ever happen!
I agree with Davey here: The sensor will alarm before it gets drowned and hopefully allow one to stop the damage before then. If the water gets high enough to drown it, replacing it will likely be the cheapest part of the repairs. And if you have active monitoring, they'll likely replace it "under warranty" anyway.
Official Solution
davey_d
Community Admin
•
5.6K Messages
11 months ago
Hi @ltinsleysc,
As @simplistuckon says, the sensor will keep triggering as long as it senses water (or rather, as long as the contacts at the bottom of the unit are bridged by a conductor). So the best way to stop the warning tone is to pick up the unit and dry it off.
0
0
simplistuckon
244 Messages
11 months ago
Remove the water. :-)
Seriously, you have to take the sensor out of the wet location, or dry up the location.
Ask me how I know... (They do a good job. Saved me some real hassle.)
0
0
raski321
14 Messages
11 months ago
I was told some time ago by a Simplisafe tech rep that the water sensor is not water proof. That never made sense to me since this device may be submerged at some point.. Once activated, the sensor could acquire water damage and not function properly. She told me the usual sales phrase, "we will replace it for you". LOL.
2
0