24 Messages
Temporarily lost connection to water sensor
Hi: Occasionally I get this error:
- As in this case, it usually self-corrects within a day or two.
- Most of the posts on the forum point to a weak battery, but I've changed it x 2 with no impact.
- The sensor is about 10 m away from a keypad, so I don't think it has a difficult time connecting.
- This happens once or twice a month.
Not crucial since the probability of a leak here is low and it always reconnects, but I'm curious if anyone else has run into this/has ideas???
Many thanks!
davey_d
Community Admin
•
5.6K Messages
11 months ago
Hi @largedoggie ,
Thanks for checking in.
The first important piece to keep in mind is that you want to consider the range between the sensor and your Base Station, since it's the Base that actually links up with all of the components (not the Keypad). Errors occur for a variety of reasons, all relating to the sensor being unable to send signals back to the Base Station.
So it could definitely be a low battery (less available power means less range), but we've eliminated that with a fresh battery.
It could also be range. Again, we're talking about the distance to the Base Station. But if the Keypad is nearby and working properly, then it's probably not the range either.
So that leaves interference. Something is literally blocking the signal. Where is that Water Sensor located exactly? I see you have it labeled as "Laundry", so your appliances could be literally getting in the way. It might help to move the sensor to a different spot, so that there are fewer obstructions between it and the Base Station.
2
0