
Smoke/CO Detectors
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
6 Messages
Tuesday, December 10th, 2019 7:44 PM
Smoke detector keeps going off
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2 months ago
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lance843
Advocate
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750 Messages
3 years ago
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dandydons
368 Messages
3 years ago
I have 5 smoke detectors.
Every month I follow this process.
1. Call monitoring to put your test and put system to test for 30 mins
2. Remove detector (which sets off detector)
3. Press down on catch to stop detector screaming!
4. Use air can round it pressing gently and not holding trigger down long (or water comes out)
5. Put it back up. Make sure no solid yellow light appears
6. Press test on device
Repeat x other 4.
Never had alarm go off at all.
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
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dandydons
368 Messages
3 years ago
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mdaycoc
2 Messages
3 years ago
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usmaak
335 Messages
3 years ago
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
Nobody was at home at my sister's house when a "wall wart" caught fire. Her stand-alone smoke detectors went off, but nobody was at home to hear them. By the time the fire department got there and controlled things, the house was gutted and most of the contents unusable. Good thing she didn't get hit with a false alarm fee...
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usmaak
335 Messages
3 years ago
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mgagliar
2 Messages
8 months ago
So it seems SS has not improved their smoke detectors. I've had mine for 9 months, with no issue. Now in the past 2 days I've had 5 false alarms, from 2 different detectors. With my property being a rental, this is now becoming a major problem. I have had the guests take out the battery on the detector with most of the false alarms, as just putting it in "test" mode via Tech support only prevents the call center and the fire dept from getting the alarms. With the sensor removed from the base and the battery out, I would've expected the app to show this condition . . . . but no, it says the sensor is working fine. Not sure what to do at this point. Cleaning them regularly seems odd (don't have to do that with regular smoke detectors), and if that was the issue, it would seem they ALL should be having this issue, not just two of them. Any help would be appreciated.
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jjjjj
1 Message
4 months ago
I set off one smoke detector with kitchen smoke. That evening just before midnight and again at 6:50am our system alarmed at the base unit. The smoke detector did not alarm either of the two false alarms. It was deactivated with the entryway wall unit.
The timing of these reports seems identical to the report above. Software issue?
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timchoo
3 Messages
3 months ago
Mine went off randomly for no reason whatsoever (no one in the room, perfectly clean air…). I’ve since removed the smoke detector from my system and relegated it to the junk drawer. Back to the reliable kiddie wired detectors.
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lance843
Advocate
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750 Messages
3 months ago
This is the one main reason I will not use the simplisafe smoke detector as to many false alarms and the constant cleaning of them so I have went the route of using all of our alexas and have them on away guard mode for glass and to hear our regular smoke alarm and I tried it and man it works so if we are gone and I get the alert from alexa I just look into all the cameras and if I see something fire wise then I will call the fire department
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timchoo
3 Messages
3 months ago
I had no idea that echo devices had this “guard” mode. I’m ordering one right now! This is a great replacement for the smoke detector and glass break sensor. Thanks!
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