‎False Fire Alarm | SimpliSafe Support Home
 
Anskeens's profile

Sunday, July 3rd, 2022 3:17 AM

False Fire Alarm

The other day we accidentally set off the fire alarm while cooking. Ever since, my base station keeps alarming that there is a fire. I’ve tried resetting it, updating it, and changing out the batteries but it still alarms and I get multiple calls a day from the dispatchers. Any idea on how to fix this?

Accepted Solution

Captain

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5.7K Messages

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120 Points

2 years ago

@Anskeens First, remove the offending smoke sensor from your system. Next, call SS, troubleshoot and then get replacement smoke sensor at no charge under warranty if that's what it takes. They are open today, give SS a call.

2 Messages

@captain11​ thank you!!

Captain

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5.7K Messages

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120 Points

@Anskeens If you get a chance please post your outcome here after your call. Thanks and have a great 4th of July.

(edited)

Official Solution

Community Admin

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2.4K Messages

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10 Points

1 month ago

@ehastings​ If your Smoke Detector recently reacted to a real alarm and there was smoke, some debris may still be in the sensor that could be causing these false alarms. I would recommend unmounting the Smoke Detector and vacuuming around the grill to clear out any dust and debris.

But we would also recommend not having a Smoke Detector too close to your cooking are to prevent false alarms like this in the future! Even our newer Smoke & CO Detector, which can distinguish between real smoke and cooking, should be installed a bit further away. We recommend placing it in a hallway just outside of the kitchen, so it can catch smoke from a real fire that is spreading into other rooms.

(edited)

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1 Message

6 months ago

I have the same issue

Community Admin

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2.4K Messages

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10 Points

@ehastings​ If your Smoke Detector recently reacted to a real alarm and there was smoke, some debris may still be in the sensor that could be causing these false alarms.

I would recommend unmounting the Smoke Detector and vacuuming around the grill to clear out any dust and debris.

But we would also recommend not having a Smoke Detector too close to your cooking are to prevent false alarms like this in the future! Even our newer Smoke & CO Detector, which can distinguish between real smoke and cooking, should be installed a bit further away. We recommend placing it in a hallway just outside of the kitchen, so it can catch smoke from a real fire that is spreading into other rooms.

(edited)

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