‎False Fire Alarm | SimpliSafe Support Home
 
Anskeens's profile

Sunday, July 3rd, 2022 3:17 AM

False Fire Alarm

The other day we accidentally set off the fire alarm while cooking. Ever since, my base station keeps alarming that there is a fire. I’ve tried resetting it, updating it, and changing out the batteries but it still alarms and I get multiple calls a day from the dispatchers. Any idea on how to fix this?

Accepted Solution

Captain

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5.4K Messages

1 year ago

@Anskeens First, remove the offending smoke sensor from your system. Next, call SS, troubleshoot and then get replacement smoke sensor at no charge under warranty if that's what it takes. They are open today, give SS a call.

2 Messages

@captain11​ thank you!!

Captain

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5.4K Messages

@Anskeens If you get a chance please post your outcome here after your call. Thanks and have a great 4th of July.

(edited)

1 Message

23 days ago

I have the same issue

Community Admin

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1.3K Messages

@ehastings​ If your Smoke Detector recently reacted to a real alarm and there was smoke, some debris may still be in the sensor that could be causing these false alarms. I would recommend opening up the Smoke Detector's cover and vacuuming any lingering dust/debris from the sensing chamber. 

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