‎False Fire Alarm | SimpliSafe Help Center
 
Anskeens's profile

Sunday, July 3rd, 2022 3:17 AM

False Fire Alarm

​The other day we accidentally set off the fire alarm while cooking. Ever since, my base station keeps alarming that there is a fire. I’ve tried resetting it, updating it, and changing out the batteries but it still alarms and I get multiple calls a day from the dispatchers. Any idea on how to fix this?​

Accepted Solution

Captain

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5.1K Messages

9 months ago

@Anskeens First, remove the offending smoke sensor from your system. Next, call SS, troubleshoot and then get replacement smoke sensor at no charge under warranty if that's what it takes. They are open today, give SS a call.

2 Messages

@captain11​ thank you!!

Captain

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5.1K Messages

@Anskeens If you get a chance please post your outcome here after your call. Thanks and have a great 4th of July.

(edited)

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